Over a year ago Verizon brought it's fIOS Internet service to my area. That's fiber optic, and I get 15mbps down, 2mbps up, hooray. So anyway, I've been waiting for their fIOS TV service to be available, and today got a call that it was finally ready to go. Cool! However, the guy, who I could barely hear because of a bad connecton (way to go Verizon, this was on a land line btw), was trying to sell me on a $99 a month package which would include the Internet, TV, and phone. The thing is, the Internet would be 5/2 and I want 15/2. I told the guy I had 15 and want to keep the 15 and he told me that I wouldn't notice the difference! OH REALLY?! WTF! So if I download a 100MB file which takes me about 1 minute now, I won't notice it taking over 3 minutes after the down grade to 5mbps? Or a 1GB file going from a little over 10 minutes, to over 30? He kept assuring me I wouldn't notice the difference and kept giving me bull shit reasons why. Holy shit! I guess they can fool the majority of idiots out there, but they weren't fooling me. I was insulted they'd try and bull shit me like that and when I call back to talk to another rep, hopefully not this douche again, I'll let them know I was not happy with the way they tried to BS me.
Normally I've had good experiences when dealing with Verizon customer service and I have a feeling they outsourced some firm to handle these Verizon TV sign ups.
Just thought it was kinda funny that they'd try to tell someone there is no difference between 15mbps and 5mbps. For most people it probably wouldn't matter much, but if you regularly send large files around, like batches of family photos, MP3's of your favorite radio show, or whatever, it matters.